Questions we commonly get about our wonderful products

1. Where is your canvas made? 

There is only one company left in Australia that actually makes the canvas here using Australian grown cotton. This is the only company we use and we have been using them for over  25 years. Just to let you know, there are many, many imported canvases in Australia, with many imported from India where the Government controls are not strict like here. The chemicals used to treat the canvas for water and particularly rot proof can be very, very bad for health, including the use of formaldehyde, banned in Australia. Ask the question next time you think about buying what you think is an Aussie product. Lots of ‘online’ sites are not what you think they are with no phone numbers or addresses just contact forms. Where would you take the product back to if you had a problem??

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2. Do your swags have mosquito nets? 

Over the years people have asked why we don’t sew mozzie nets into our swags. We have based our design on the traditional swag which was more or less a canvas tarp with bedding rolled up inside and held together with a belt or stirrup leather. Well, ours are an updated version of course, and we use webbing straps with military grade ‘D’ rings, to hold them together. Our swags are made tough to last a lifetime from the best quality materials available so if we then sew a finer insect mesh, using a finer zip there is just more to go wrong. We have seen lots of swags come in for repairs with broken zips and holes in the mesh. For this reason we prefer to recommend a separate ‘bell’ type net as in the photo or the pop up mozzie tents. Great for keeping out the crawly things as well as they have a sewn in floor. Our swags are built strong and made to last, that’s why we have people who were given one of our swags when they were kids, now coming in to buy one for their own children!

3. Do you make swags for kids? 

Well we do make swags that are suitable for kids in the fact that they roll up quite small, but open up quite big and roomy and are a bit easier for the kids to lug around on school camps and trips etc. But the thing is our swags are made so tough and last so long that its no point giving a 5 year old a swag that wont be big enough for them when they are 25 and 6ft tall and weigh 80kg. And so the most suitable swag for any kid is our STOCKMANS SWAG….its a beauty…and made like all our swags with Australian made waterproof and mildew proof canvas and YKK zips, rot proof thread and a very comfortable high density mattress which comes with a zip off cotton cover which you can wash. How good it that?

4. Can you post swags? 

We certainly do!  We can post most of our products Australia wide through Australia Post for a nominal fee.  We have even been known to post them overseas as well. 

Please call or email with address and postcode and we will get back to you with a quote. For overseas ones, we can remove the mattress and thus save on cost if required.

 

 

5. Warranty

Over the past 25 years or so when customers have bought our swags and inquired if we offer a warranty, we have said that if anything ever goes wrong, just bring it back and we will fix it no charge. We have so much confidence in the quality of the materials we use, and our workmanship, that we know from experience that in all that time, we have only ever had a handful of snapped buckles and a couple of damaged zips (from wearing on a jerry can in the back of a ute!). Even though we do source the best available products, things will eventually wear out, foam mattress etc. will not last a lifetime.

So, now with the age of the internet, the word is out about our swags and bags and we are now sending our goods all over Australia, we offer a 10 year warranty. We will correct any defect in our product resulting from faulty materials or workmanship either by repairing or replacing the product unless damage is caused by treatment or usage not considered normal wear and tear, excluding freight.

Now hear this, Joel (from our yarns and reviews page) using your 15 year old swag under your tyres to get yourself out of a bog, is not normal wear and tear. Luckily no damage done to your swag. How tough is that? Read below how you should look after your canvas.

6. Care Instructions

Your new swag should provide you with a lifetime of enjoyable use, maybe even pass it on to the next generation! Just follow these few simple instructions. 

  • Wet your new canvas 2 or 3 times thoroughly before use and allow to dry. This is to ensure the seams are sealed.
  •  DON’T USE SOAP or DETERGENT on your canvas!
  • Clean only with cold water and brush.
  •  Make sure your swag is completely dry prior to storage.
  •  Do not expose to petrol, oil or solvents.
  • Well worn products can be restored with Dynaproof.

HAPPY CAMPING FOLKS!